NHS Forth Valley: How to access health care over the New Year holiday period

NHS Forth Valley is preparing for a busy period as health and social care services across the area continue to face very high levels of demand. Heading into another long holiday weekend, people are being reminded how to access health advice and treatment as quickly as possible in the coming days.

GP practices were open until Friday, December 29 and will be closed for two days on New Year’s Day and Tuesday, January 2, reopening on Wednesday, January 3.

A number of local pharmacies in Forth Valley will be open for periods of time on New Year’s Day and January 2 and, as part of a service called Pharmacy First, they can also provide health advice and free treatment, if required, for a range of common conditions without a GP prescription.

Pharmacies open over New Year period

These include coughs, sore throats, blocked or runny nose, urine infections, conjunctivitis, diarrhoea and indigestion. Details of local pharmacy opening hoursduring the New Year period can be found on the Winter Zone of the NHS Forth Valley website.

The Minor Injuries Unit (MIU) at Stirling Health and Care Village is open every day over the holiday period, including New Year’s Day.

It can treat adults and children over the age of one for a wide range of minor injuries, including cuts and grazes, minor burns, sprains and strains. It can also help with minor eye and ear injuries and arrange X-rays for potentially broken bones, including ankle and wrist injuries.

You should phone NHS 24 on 111 before attending the MIU for advice as they can also arrange an appointment so that you don’t need to wait when you attend.

If you need healthcare advice for a non-life-threatening condition you can use the symptom checkers and self-help guides on NHSInform.scot for advice on flu-like illnesses, coughs, fevers, stomach pain, vomiting, headaches, sore throats, accessing medication as well as advice on mental health conditions such as anxiety, depression and panic attacks.

You can also phone the NHS Inform helpline on 0800 22 44 88 (Monday – Friday from 8am to 6pm) for advice on local services or for urgent healthcare advice, including serious dental problems such as abscesses and swellings and bleeding, call NHS 24 on 111.

The Emergency Department at Forth Valley Royal Hospital is exceptionally busy over the winter period and is there to treat patients with serious illnesses and injuries, like suspected heart attacks, strokes and breathing difficulties, who require emergency care.

Patients who attend the Emergency Department with minor or non-urgent conditions may, where appropriate, be safely redirected to other more appropriate services in or out with the hospital. This could be the Minor Injuries Unit at Stirling Health and Care Village, your local pharmacist or GP practice or the Urgent Care Centre within Forth Valley Royal Hospital.

NHS Forth Valley’s medical director, Andrew Murray, said: “Winter is always a very busy time for the NHS and we are seeing exceptionally high levels of demand across local hospital, community and primary care services as well as local social care services. However, local people can get healthcare advice by visiting NHS Inform, calling their national helpline or checking the Winter Zone on our website for details of local services and support.

“This will help ensure you get the right care in the right place, as quickly as possible. It will also prevent our Emergency Department from becoming overcrowded and free up staff to deliver care to those patients most in need of our help this winter.