Opinion: Let's all love our independent retailers little bit more more

When people say that they loathe shopping I struggle to comprehend what they are feeling. For me the opportunity to wander round my favourite retailer, preferably an independent store, is the perfect way to pass some time.
Jill Buchanan
By Jill Buchanan
Published 21st Feb 2024, 11:33 BST
Updated 21st Feb 2024, 15:04 BST
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But I have to confess it’s probably in the blood: my grandfather and uncles ran a family butcher business for decades and the first half of my dad’s working life was in retail. Early childhood memories are sprinkled with time spent in shops – and oh the joy of being allowed to use the old fashioned till when the shop had closed. No contactless payments in those days.

I’m old enough to remember when a Saturday shop wasn’t a trip to the nearest big supermarket, instead it was going round the town centre visiting the butcher, the fishmonger, Lipton’s for tea and cheese and Masseys for the tinned goods. There was also usually a stop at the nearby market stall to pic up fruit and veg.

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Everywhere you would go the shop owner or assistants would engage you in conversation, asking about family members or just passing the time of day.

The winners in the four categories received their awards from Provost Robert Bissett and Deborah Taylor, chairperson of Falkirk Delivers Board. From left, Chloe Mckenzie, GIRL PWR Studios; Paige Hogg, Stephanie Chisholm and Zoe McBride, Salon Sisters; Deborah Taylor; Provost Robert Bissett; Lauren Brown, Sisters Boutique; Jennifer McCann and Sarah Cunningham, Lyn's Small Animal Rehoming Services and Alex Blair, social media manager Falkirk Delivers. (Pic: Michael Gillen)The winners in the four categories received their awards from Provost Robert Bissett and Deborah Taylor, chairperson of Falkirk Delivers Board. From left, Chloe Mckenzie, GIRL PWR Studios; Paige Hogg, Stephanie Chisholm and Zoe McBride, Salon Sisters; Deborah Taylor; Provost Robert Bissett; Lauren Brown, Sisters Boutique; Jennifer McCann and Sarah Cunningham, Lyn's Small Animal Rehoming Services and Alex Blair, social media manager Falkirk Delivers. (Pic: Michael Gillen)
The winners in the four categories received their awards from Provost Robert Bissett and Deborah Taylor, chairperson of Falkirk Delivers Board. From left, Chloe Mckenzie, GIRL PWR Studios; Paige Hogg, Stephanie Chisholm and Zoe McBride, Salon Sisters; Deborah Taylor; Provost Robert Bissett; Lauren Brown, Sisters Boutique; Jennifer McCann and Sarah Cunningham, Lyn's Small Animal Rehoming Services and Alex Blair, social media manager Falkirk Delivers. (Pic: Michael Gillen)

It’s all changed now and, even though there are friendly supermarket staff happy to chat, all too often they are being replaced by self-service tills where we’re being rushed through with only an automated voice to thank us for visiting “and please call again”.

I’ve never ordered a supermarket delivery, much preferring to wander round the aisles and make my own choices. Even during the pandemic when we had to queue outside until it was our turn to go in, it was my preference to wait my turn.

In fact, online shopping has never been my thing. Yes, there are occasions when I’ve done it but I’d much prefer to go into a shop, browse through some rails and try something on rather than order from a tiny image on my phone only to discover it’s really not suitable.

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A recent experience of trying to return an online order confirmed my dislike: I spent ages tracking down the boxes in a retail park where you could leave your parcel … only to have it returned to me two days later. I really don’t know what I did wrong.

Our town recently ran a competition to find the best-loved local business in the town centre and it was great to see the response.

We all need to love our independent retailers more if we want them to survive.