Tech brings fresh approach to Grangemouth McDonald's

A £400,000 investment has seen Grangemouth's McDonald's restaurant emerge from refurbishment ready to cater to 21st century customers.

Customer care assistant Karen Kilbane helps a diner get to grips with the new system at Grangemouth McDonalds
Customer care assistant Karen Kilbane helps a diner get to grips with the new system at Grangemouth McDonalds

The premises, located near Earlsgate Roundabout, has re-opened and is fighting fit for the digital age with self-order kiosks, tablets on tables that offer everything from Angry Birds to Amazon and a waiting service to bring your Big Mac straight to you table.

This new digital approach means buns are toasted and burgers made after the order is placed – making meals as fresh as possible.

Kevin Reid, restaurant business manager, said: “The customers love the new experience and all the tech. Falkirk was the first McDonalds to offer table service in Scotland and now we are second.

“I saw a mum come in with her two young kids on the day we re-opened and she used the new touchscreen self-order kiosk, paid for their meal and had it brought to their table. It takes the pressure off the mum and makes things easier for her.

“It’s all about the customer – how they want to order their meal is up to them. It just gives them more choice and more options.”

Franchisee Elliot Jardine added: “Our CEO has just announced the trials of table service at restaurants has been successful so it will now be rolling out to restaurants able to offer it around the UK.

“Grangemouth and Falkirk are offering that service already, so we are real pioneers here in the Falkirk area.”