A joint inspection of Falkirk’s health and social work services for the elderly praised the high quality of care available.
However, the Care Inspectorate and Health Improvement Scotland audit carried out in September and October last year also found Falkirk Council and NHS Forth Valley had to improve access to the available services and ensure staff respond as efficiently as possible to all initial enquiries.
The report, published last week, also stated: “The Falkirk Partnership should take action to make sure their assessment, care planning and review processes are improved to ensure a better shared approach and understanding of older person’s needs and wishes.
“They should also ensure all staff are aware of new initiatives to enable them to communicate and share information more effectively.”
During the inspection the views and opinions of 90 elderly people and carers and 240 health and social work services staff were taken on board and a wide variety of services were looked at in detail.
Areas of good practice delivered by the Falkirk Partnership included good links between carers and GP practices and good access to training and development opportunities for staff.
The majority of older people and carers interviewed said they were happy with the services they had received and staff were also praised for providing good out of hours, short term and crisis interventions and support to older people.
Councillor Linda Gow, spokesperson for health and social care, said: “The report highlights the excellent joint working taking place as part of the Falkirk Partnership and recognises the wide range of initiatives which have been developed to assist and support older people to live healthily and safely at home.”