Quite often I write about my job at the Canalside. Whether it be talking about working over the Christmas period or sending my thanks to customers who take the time to read my column every week, it plays an important role in factoring what I’m going to write about.
Once again, I’m sat in front of my laptop ready to write about what the team has had thrown at us this time.
I remember writing an article a couple of months ago about how, as hospitality staff, we get treated.
Granted, the majority of people speak to us politely and treat us with the same respect as we’re expected to give them in return.
However, there are the occasional few who inevitably treat us as if we’re lower-class.
At the end of the day, it’s our job to serve customers, so perhaps that whole power thing goes to their heads.
It does upset me that we don’t get treated as nicely by everyone as we’d like but it’s the harsh truth and we’ve learned to deal with it.
One thing I really don’t understand though – I’d even go as far to say as it actually annoys me a bit – is customers who seem to deliberately go out to have a bad time.
As absurd as it sounds, I actually believe it’s true.
These people complain from the minute they walk in, make nasty comments about us or demand to have a new plate of food for no particular reason other than there’s a 99 per cent chance of getting something for nothing.
It’s quite offensive when someone completely slates your best efforts but I suppose you can’t please everyone.
But Christmas is coming and hopefully with the turn of the festive month it’ll perk everyone’s spirits up.
Last Christmas, the atmosphere in the Canalside was absolutely incredible, and it’s safe to say I can’t wait to recreate that this year.