Waiting staff are human too so please bear them in mind

For those of you who didn't read the article featured the other week, I work as a waitress at the Canalside Bar and Grill and really enjoy it.

By The Newsroom
Tuesday, 23rd February 2016, 2:00 pm
Sophie Wallace
Sophie Wallace

It’s a really cool, laid back place with live music and good food (not an advertising ploy, I’m telling the truth)!

I’ve started to find waitressing really rewarding.

When you’re not chatting with the punters or having good banter with your colleagues in your breaks, you’re constantly kept busy keeping customers happy.

Sign up to our daily The Falkirk Herald Today newsletter

This article isn’t going to be about how fabulous my job is as I might give off totally negative vibes in the remainder of this story.

We have all read TripAdvisor feed backs and Facebook comments from customers about restaurants, but we hear very little from the people who work in them. I think it’s time hospitality staff had their voices heard.

The whole reason that I haven’t stumbled across some sort of platform for hospitality staff to air their thoughts and opinions is probably because they’d either drive customers away from their business or the story’s are too risqué.

Having worked in this field for almost a year now, it’s probably the latter of the two!

I’m not using this article to vent my frustrations but what I will say is this: waiting staff are human too.

We all make mistakes like spilling red wine over a customer or forgetting to tell a table there’s no sirloin steaks left, or saying “folks” endlessly. Being human, we do genuinely feel guilty about this, so please bear that in mind when making a sly comment when we walk away.

It’s common courtesy to just be nice. Waitressing staff, no matter how hard a day they’ve had, put on a brave face, smile and try to be as polite as possible. So please, bear our feelings in mind when you complain that your evening didn’t go quite to plan.

We’re all human, after all.