Letter from the editor: Mobile banking isn’t always good

Was I the only one who breathed a sigh of relief that my branch of a well known bank wasn’t on the hatchet list of closures announced this week?

By Jill Buchanan
Friday, 25th January 2019, 9:38 am

Sadly, it’s becoming an ever more frequent occurrence in our towns and villages.

However, I’m probably guilty of helping to sound the death knell for so many bank branches as I rely more and more on online banking and, wait for it, I’ve even mastered the art of using the bank app on my phone.

Well I use the term mastered loosely – very loosely if I’m being honest – and have to admit that I recently paid a bill three times by using my mobile phone.

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Yes, that’s right, the same bill!

You see that’s the problem with our paperless society, you have nothing to check it with rather than a small mobile phone.

My attempt at saving time subsequently saw me almost losing the will to live as first of all I had to phone my bank.

Believe it or not, I got through quite quickly and a very nice young man (he even managed to hide what I’m sure he was thinking about foolish woman) managed to tell me exactly when I had made the three payments. One was even at 5.30am when I woke in a panic thinking I had still to pay it.

He also provided me with the reference numbers that I then had to go to the utility company with to explain what I had done and please could I have my money back.

This person didn’t do such a good job of hiding their scorn.

So much for speed.