Larbert hospital gets the thumbs-up from patients

Singing the praises - a nurses' choir at the Larbert hospital at this year's celebration of 70 years of the NHS.
Singing the praises - a nurses' choir at the Larbert hospital at this year's celebration of 70 years of the NHS.

An overwhelming majority of patients are said to rate their experience of care at Forth Valley Royal Hospital as highly positive.

The latest Inpatient Experience Survey shows that 86 per cent of patients at the Larbert hospital said their overall experience was positive – up from 82 per cent two years ago.

The local figures are in line with the national response, with satisfaction up from 83 per cent to 86 per cent since the 2016 survey.

Local patients were said to be particularly pleased about experiences with the staff who cared for them, recording a positive rating of 91 per cent, while 89 per cent were pleased with the hospital and ward environment.

Welcoming the findings, Falkirk West MSP Michael Matheson said: “This survey clearly shows that the vast majority of hospital patients believe that the NHS in Scotland delivers a great service and are very satisfied with the levels of care they receive.

“It’s particularly pleasing to see the improvement in the overall patient satisfaction rating atForth Valley Royal Hospital over the past two years”.

He added: “While the SNP Government has invested record amounts in our health service, these impressive levels of patient satisfaction could not have been achieved without the hard work of our NHS staff and I thank all employees at Forth Valley Royal Hospital for their dedication and professionalism.

“The Scottish Government is committed to keep learning from the feedback we receivefrom patients as we continue to strive to improve our world-class health service even further.”

A spokeswoman for NHS Forth Valley said: “This is a good result. We regularly gather feedback from our patients including through weekly surveys.

“We take their views very seriously and use this information to help improve our care”.