Two members of staff from a care home have been suspended following allegations that residents were mistreated.
Police, Falkirk Council and the Care Inspectorate are now investigating claims elderly people at the Newcarron Court home in Ronades Road, Bainsford, which is run by health giant Bupa, were verbally and physically abused.
A member of staff, who has asked to remain anonymous, also told the Herald a worker had shoved toast in an elderly client’s mouth trying to force-feed her.
The staff member has also alleged co-workers would give residents another person’s underwear if there was none in their drawers when they were being dressed as they were too lazy to go to the laundry room.
Other claims made to police and the care inspectorate include: a general lack of empathetic care provided by staff; agency staff not having sufficiently good English to do their duties correctly; short staffing on night shifts; staff not following correct procedures when lifting residents; and incident reports not being written up by staff.
The staff member said: “The way some staff treat residents is quite shocking. I really hope the investigations help to change things.”
A spokesperson for the home said: “As soon as the allegations were brought to our attention we suspended individuals. We are fully supporting the police and the local authority with their investigation and our priority throughout is to ensure the safety and care of our residents within the home. As a police investigation is under way we cannot comment further.”
The spokesperson also added the home’s most recent Care Inspectorate report from December 2014 showed that the home was fully compliant and found that staff were “caring” and treated residents with “dignity and respect”.
Police Scotland confirmed enquiries into “inappropriate conduct by staff” had begun but said they were at “an early stage”.
A spokesperson for the Care Inspectorate said it is working closely with Police Scotland and Falkirk Council to ensure that residents’ rights are “respected”.
A council spokesman said: “The role of the council is to investigate any allegations involving harm of any kind to vulnerable adults and we work closely with Police Scotland and with the Care Inspectorate in doing so.”
Anyone with concerns can contact the Care Inspectorate helpline on 0345 600 9527.