A distraught daughter has decided to speak out about the local care home she believes caused her mother to suffer a premature death.
Elaine Sked thought her mum Caroline Hannah was going to be in the Bupa-run Newcarron Court Care Home for just three days. The 90-year-old, who had Parkinson’s disease, was being cared for in her own home 24 hours a day and was referred to the Newcarron Village premises back in December 2012 for a period of respite care.
Unfortunately, she suffered two serious falls while under the care of staff at the home in Ronades Road, breaking her collarbone on December 26, 2012, and then her hip on January 4, 2013.
She died on Good Friday, March 29, 2013, aged 91.
Mrs Sked, who lives in Eastbourne in the south of England, said: “She walked into Newcarron Court with her zimmer frame. After suffering two falls at the home she was told her injuries meant she would never walk again and then three months later she was dead.
“I know it has been over two years since she died, but I want her story to be heard.”
A Bupa spokesperson said: “This incident happened over two years ago. We appreciate that the care provided was not as it should have been and since then we have made a number of improvements within the home.
“The health and wellbeing of residents is our top priority.”
The Care Inspectorate investigation into the home at the time found staff failed to implement an effective falls management strategy for Mrs Hannah and this resulted in her falling on two occasions leading to serious injuries.
Mrs Sked said: “The Care Inspectorate upheld all my complaints about the home and I see their latest inspection report for Newcarron is not good.”
The latest report following an unannounced inspection carried out on May 22 this year rated the quality of care and support and the performance of staff and management as “weak”.
The report stated: “We were concerned to find that the previously improved performance we found at the home had not been sustained since the last inspection.”
The home was ordered to improve its audits and record-keeping and provide training to staff so they are aware of their responsibilities.
In April this year it was reported Newcarron Court suspended two members of staff following allegations of verbal and physical abuse of residents.