Is this what we’ve been waiting for in Falkirk?

Mcdonalds roll out table service in their restaurants
Mcdonalds roll out table service in their restaurants

A Falkirk McDonalds can now truly be called a restaurant as waiters and waitresses are on hand – in a first for Scotland - to bring meals to tables.

The fast food giant’s branch in Central Retail Park is the only one in the country taking part in the company’s pilot scheme to introduce table service.

Similar schemes have taken place in France and England, with food being taken to tables down in Manchester.

The service began operating in the retail park restaurant earlier this month and is the latest part of a transformation aimed at improving the experience for customers.

Elliot Jardine, branch franchisee, said: “This additional benefit enables customers to order at the self-order kiosk and then sit down at a designated zone to get served.

“From mums coming in with their kids to people having a working lunch, I expect the feedback to be positive.”

The table service trial is also taking place in a small number of locations throughout the UK to gauge how well it is received by customers.

McDonalds UK CEO Paul Pomroy said: “We have listened to customer feedback and to meet their evolving expectations, we are significantly investing in our restaurants to create an exciting new environment.

“We know parents can find it tough juggling the responsibility of looking after their kids and carrying their food, so we have decided to trial table service.

“It’s an idea that has been successfully launched in other markets and we’ve already received positive feedback following the first trial in the UK, in Manchester, so we’re keen to see if it will prove as popular with our customers in Scotland.”

There are also plans being discussed about introducing interactive table top games.