Falkirk Royal Mail staff complain of stress following delivery changes

Falkirk Post Office
Falkirk Post Office

Royal Mail staff have complained of stressful conditions at the firm’s Falkirk delivery office following a series of changes to working practices.

Several employees contacted The Falkirk Herald after a story in last week’s edition told of district residents’ unhappiness at late postal deliveries in recent weeks.

Royal Mail apologised to customers and blamed the problems on high staff absence rates.

But employees have instead claimed that deliveries have suffered as a result of route changes, staff shortages and a culture of “bullying and harassment”.

One serving postman, who asked not to be named, said: “We are overworked and understaffed. Managers bully and harass stuff, and nothing gets done about them.

“People don’t realise the half of what is going on in that delivery office.”

A spokesman for the Communications Workers Union (CWU), the largest union for postal workers in the UK, said he was aware of problems in Falkirk and said they stemmed from an office revision that took place two years ago.

“It just didn’t work,” he said. “Since then the CWU has been working alongside Royal Mail management to resolve the issues. An extra 12 full-time jobs have since been created and two additional delivery routes have been added.”

He added that bullying within the Royal Mail was an issue the CWU was tackling at a national level.

A spokeswoman for Royal Mail said: “Royal Mail has nearly completed its massive modernisation programme, the biggest of its kind in UK industry. We accept this has been hard on all our people as we transform our business and change every aspect of their role.

“We have already created an extra 12 full-time jobs in Falkirk delivery office and established new routes. We have also relooked at the changes to routes which were put in place two years ago.

“All our postmen and women and union representatives have been involved in these ongoing discussions and we will make changes in the next month.”