McDonald's reopens dine-in service at Falkirk restaurant

McDonald’s has reopened its dine-in service in Falkirk following a four-month closure.

By Jonathon Reilly
Wednesday, 22nd July 2020, 4:53 pm
Updated Wednesday, 22nd July 2020, 4:57 pm

Customers were able to eat inside the drive-thru restaurant in Central Retail Park today for the first time since March.

It follows the nationwide reopening of the company’s takeaway, drive-thru and McDelivery services over the past seven weeks.

Around 700 restaurants across the UK are now offering a dine-in option.

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The McDonald's in Central Retail Park, Falkirk has reopened for dine-in customers. Picture: Michael Gillen.

Social distancing measures have been put in place and, to prevent congestion, restaurants will carefully manage the number of customers inside.

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When arriving, customers will be asked to use the hand sanitiser provided and follow the safety measures laid out to help keep them, other customers and restaurant teams safe.

Food will be served by table service only with customers able to order directly to their table via the My McDonald’s App, at the till or kiosk.

In line with government guidance, McDonald’s will be asking customers who choose to eat-in to leave their contact details by using their smartphone to either scan a QR code taking them to a dedicated webpage or visiting that webpage directly with the URL details provided on each table.

Customers will be asked to leave the name of the lead member and the number of people within their group, a phone number, the date and time of visit and the restaurant number (identified on each table sticker).

These measures are on top of existing steps in place to help protect customers, employees and delivery partner couriers:

· Hand sanitiser at the entrance to every restaurant for couriers and dine-in and takeaway customers

· Clear floor markings and signposting inside and outside restaurants to help enable social distancing

· Touchpoints including self-order screens, card readers and doors will be sanitised at least every 30 minutes

· Perspex screens have been installed in the kitchens, service areas and drive-thru windows and additional protective equipment has been provided for restaurant teams, including disposable gloves for people in customer and courier facing positions and face coverings

· Fewer people on each shift

· Customers are asked to use contactless payment methods as much as possible

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