Ward housekeeper goes above and beyond for patients at Forth Valley Royal
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Lara Harley received a Serco star ward after being nominated by a renal patient for her dedication and professionalism.
The patient, who undergoes dialysis three times a week, said Lara knows all the patients very well and is attentive to individual needs. They added her care, kindness and warm friendly manner helps make the dialysis experience as pleasant as it can be, stating every hospital should have a Lara.