Larbert's Webhelp say only key workers on site

Larbert-based Webhelp, one of the area’s biggest employers, says it is now limiting the number of people on site “to an absolute minimum” to allow staff to safely carry out key worker and other duties.

By Roy Beeers
Sunday, 29th March 2020, 12:33 pm
Updated Sunday, 29th March 2020, 12:33 pm

The contact centre firm’s client has confirmed these “essential services” fall within key worker categories, as defined by the UK and Scottish governments during the coronavirus crisis.

It’s understood this work prioritises Webhelp’s client’s most vulnerable customers while managing tech-related issues – other customers are directed to self-serve options.

Meanwhile, the firm says no sales campaigns are being carried out in Larbert while the crisis continues, and that staff normally assigned to sales work are instead supporting customers with basic service queries.

Webhelp UK

A spokesperson said: ”Webhelp’s number one priority is the safety and wellbeing of our people, and we are implementing all the Government guidelines to safeguard their health. “As new guidelines are announced we act on them.

“We have implemented strict social distancing and hygiene measures in our workplaces in accordance with latest advice.

“We are limiting the number of people on site to an absolute minimum to create as much physical space as possible and implementing measures such as desk spacing.”

“The team at Larbert are doing an outstanding job, providing vital support to people up and down the UK, in what we all agree are exceptional circumstances.

“We are fully committed to tackling the COVID-19 crisis, both through the measures we take as company and through the vital support to the public on behalf of our clients.”