Falkirk Council thank people for helping to deliver vital support service

Charities and community groups have been crucial in helping Falkirk Council deliver a telephone service to get help to those who most need it during the COVID-19 crisis.

By Kirsty Paterson
Friday, 3rd April 2020, 10:58 am
Updated Friday, 3rd April 2020, 10:58 am

The council now has a dedicated team of over 40 people, who have been coordinating requests for a week now, since the launch of Falkirk Council’s Support for People team.The service is designed to help those who have no other access to obtain food, medicines/prescriptions and other essentials because of health conditions or self-isolation.Support officers pass the queries on to the third sector team that is best placed to provide support.So far the service has been supported by 14 different organisations.Councillor Cecil Meiklejohn, Leader of Falkirk Council said: “The voluntary sector across Falkirk deserve huge praise for their work in delivering this service.“While we can coordinate requests, it is their volunteers who are out on the streets supporting vulnerable people who are unable to do anything about their situation.”To date the majority of requests have been for food and medicine but other requests for support with baby supplies and utilities have also been received.Jen Kerr, Chief Executive of CVS Falkirk said “Local third sector services and volunteer community organisers came together quickly to create safe and effective community responses to COVID-19.“Thank you to everyone who has stepped forward and for your continuing efforts and energy.“The commitment and compassion shown by Falkirk’s residents to help each another is heart-warming. We expect to see the numbers rise considerably as people become aware of the service.”The service was up and running in around 48 hours and that included getting equipment to employees working at home such as laptops and headsets etc as well as setting up a dedicated phone line.You can call the service on 0808 100 3161 or visit http://www.falkirk.gov.uk/supportforpeople. The telephone number is available seven days a week between 9:00am and 6:30pm.If you’d like to volunteer to help in any local initiative, Volunteer Falkirk is matching residents with local COVID-19 initiatives. The phone number is: 0300 311 9700, open 9am – 5pm. Or visit www.cvsfalkirk.org.uk/c19volunteering/

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The service is helping those who cannot get out and have no-one to support them