Behind The Wall is going live with its smartphone app today to offer a range of best-selling meals, from Hot Eddy pizzas to Lava beef burgers, all while keeping staff and members of the public safe during the coronavirus lockdown.
Available from Thursdays to Sundays, the service enables customers to place and pay for an order online, specify a collection time and then pick up their meal from the Melville Street bar-restaurant, where staff will hand it over in a similar manner to a drive-through.
The business will operate on a collection-only basis for the first week before offering a delivery service from Thursday, May 21.
At the outbreak of Covid-19, Behind The Wall owner Brian Flynn originally set up a phone-in takeaway collection service which became so busy employee and customer safety was compromised.
The businessman is now hopeful the app-based model will go down well.
He said: “The way we’re doing it this time really is about taking into account all of the social distancing measures in place, in terms of staff and customers not mingling.
“Things have moved on a wee bit and we live in a different age. The phone-in service was so busy it was dangerous. It was too risky so we decided to suspend it so we could get this app up and running.
“We are suggesting you come to Melville Street and we’ll phone you so you don’t come in and we’ll bring the food to you at the kerbside, almost like a drive-through.
“You can place an order and specify a time and it will be ready for you then.
“The takeaway delivery app thing is very popular and we thought, ‘We need to keep in touch with customers’. It’s a halfway house.
“One element is a pizza kit where you get the dough and toppings to make your own pizzas with kids. There are cocktails and desserts as well. We’re trying to make it as fun as possible.”
With much uncertainty surrounding the future of the economy amid the Covid-19 crisis, Brian is taking each day as it comes.
He added: “It’s certainly open-ended at the moment. With the Chancellor continuing the furlough scheme to October, we’re bringing some staff back to work.
“As far as the future is concerned, we just don’t know how much longer this is going to last.
“We’re just doing the best we can, ticking over until such time we can open fully. We’re just trying to keep our customers aware we’re still here.”
To download the app, search for ‘Behind The Wall Falkirk’ on the App Store or Google Play.