Marks & Spencer launches new appointment shopping service as Covid-19 restrictions increase

Marks & Spencer has rolled out a new appointment shopping service to help customers shop with confidence as coronavirus restrictions are tightened across Scotland.

By Jonathon Reilly
Tuesday, 3rd November 2020, 9:09 am
Updated Tuesday, 3rd November 2020, 10:08 am

With the new five-level system of Covid-19 restrictions now in effect, the retailer has introduced its Sparks Book & Shop system at every one of its 56 Scottish stores.

Customers can now visit the M&S website, choose a suitable time slot, arrive at their local store at the designated time, check in at the entrance and skip the queue.

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Marks & Spencer has introduced its new appointment shopping service to every one of its stores in Scotland. Contributed.

Sparks Book & Shop is fully integrated within M&S’s store teams’ existing technology and is built into the app housed on their hand-held devices, enabling the retailer’s hosts to carefully manage the number of customers in-store at any time.

All M&S stores in Scotland are open across both its food and clothing and home departments, with necessary social distancing measures in place.

Visit the website for further details.

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