The Which? report asked nearly 9500 consumers to rate their favourite shops on price, store environment, customer service and the range and quality of products.
The highest-performing retailer is on a winning streak – it also came top last year – but the lowest performing shop of 2014 doesn’t seem to have learnt its lesson.
It has retained its place at the bottom of the list.
Which? editor Richard Headland, said: “With independent stores on the up in our annual survey, it shows a big name isn’t everything as consumers look for quality in both products and service.
“If retailers can get their products right, along with excellent customer service and a great shopping environment, customers will keep coming back through their doors.”
Here are the highest and lowest rated in the survey:
Top 10 stores
2. John Lewis
3. Independent DIY and decorating shops
4. = Richer Sounds
6. = Apple
= Home Bargains
8. Independents – Furnishings & Homeware
9. = Fenwick
= Go Outdoors
= Independents – Electricals
= White Stuff
Bottom 10 stores
90. = Poundstretcher
92. = Homebase
= JD Sports
94. = Sports Direct
96. = BHS
96. = H&M