A fed-up pensioner said he was forced to lift floorboards to prove a contractor failed to carry out the correct work on his home.
Alex Davidson applied for a new central heating system for his Falkirk home under the Scottish Government’s Energy Assistance Scheme.
Last summer, Scottish Gas carried out surveys of the property in Moncks Road and confirmed he was eligible for a new boiler, radiators and copper heating pipework.
The work was carried out early in September but the former power worker was convinced the contractor hadn’t replaced the pipes as promised.
The retired power worker said: “My wife and I piled up furniture and lifted carpets to let them do the work. We went out for the day while the work was underway and put our trust in them to do it properly.
“However, I was suspicious as I hadn’t seen any piping delivered along with everything else.”
The 78-year-old, along with his wife Moira, who will be 80 next week, managed to lift carpets and some floorboards to discover the pipework installed 16 years ago was still there.
He added: “I wasn’t happy. Someone had been paid to do this work and they hadn’t done it properly. If this has happened to me, how many others has it happened to and perhaps they don’t even know?”
Leigh Franks of Scottish Gas said: “I am very sorry that Mr Davidson did not receive a satisfactory service when his new central heating was installed. The contractors should have replaced all of the central heating pipework but unfortunately they did not.
“The contractor will be replacing all the pipework at a time that is convenient to him. We have apologised to Mr Davidson for any inconvenience and distress caused, and taken steps to ensure this does not happen again.”