A bewildered grandmother lies on a hospital trolley her face battered and bruising all over her body.
But Agnes Stephens (80) received her injuries AFTER she was treated in Forth Valley Royal’s A&E unit.
The dementia suffer was taken to the Larbert hospital on October 11 after a carer found her lying on the floor of her Camelon home.
Later, as she waiting to be discharged, her shocked daughter found her with a large lump on her forehead and bruising on her left side.
Carrie Stephens (45) said: “Mum had her right hip x-rayed after the fall at home and everything was fine. She asked to go to the toilet and was given a bed pan.
“I came out of the cubicle and later, when I saw the lump on her head, was told she must have wriggled off the bed pan and fallen on the floor.”
But her daughter said her mother should never have been left unattended.
Carrie and her sister Diane Stephens (57) were stunned when their mother’s medical notes stated she had fallen off a commode.
She added: “There was never a commode taken into the cubicle. The CCTV in A&E will prove that. It is outrageous. Whoever wrote mum’s notes has written lies in an effort to cover up negligence.”
The sisters are also unhappy that it wasn’t highlighted to other staff that their mum had dementia when she was admitted.
An NHS Forth Valley spokesperson said: “We are extremely sorry this patient experienced a fall while she was in hospital and appreciate this must have been very distressing. An internal investigation is underway to look at the circumstances surrounding this accident and, in the meantime, we have offered to meet with the family so we can formally apologise.”
A spokesperson for Alzheimer Scotland said: “Up to a quarter of patients in an average acute hospital will have some form of dementia. They are all entitled to care and support that recognises their needs as people with dementia, delivered by staff who understand the effects and impact of the illness, within a system that is safe, dignified, rights-based and person-centred.”