Warmth, enthusiasm and kindness are the ideal qualities for someone whose role involves motivating a group of volunteers.
They are also the assets which led Margo Biggs to nominate her friend Jessie-Anne Malcolm for the Falkirk Herald Smile Awards.
Jessie-Anne is the development co-ordinator for the Public Partnership Forum at NHS Forth Valley. She is in charge of a team of 18 people who represent the wider public on the Community Health Partnership forum, as well as looking after a database of 2000 people from across Forth Valley.
Margo, one of the forum members, said: “I know how wonderful she is with the volunteers. She does so much outwith her official duties – for example, when people have been unwell she has visited them in hospital, and if she feels her volunteers need it, she will go the extra mile for them. She’s an inspiration and a joy to work with.”
Jessie-Anne also organised a charity event in May this year in aid of Macmillan.
Margo added: “She has a lovely singing voice and she performed on the night along with one of her colleagues James Cassidy.”
The event raised £2500 for the charity, which went towards sponsoring the director of nursing at NHS Forth Valley who is planning a trip to climb Kilimanjaro.
Jessie-Anne said: “I lost my brother to cancer and wanted to do something in his memory. The event had around 180 of my friends and colleagues there and it was a great success.”
The Denny grandmother was pleased but surprised to hear about her nomination. She has worked for the NHS since 1976, doing a number of different jobs over the years.
Jessie-Anne has also put her voice to good use by singing for volunteers when they are having tough times.
She said: “You can’t keep volunteers as just that - they don’t get paid anything for all they do, so it’s nice to give them back what they give to you. They are part of my life. One of our volunteers had a stroke and music was very important to him. He had lost his voice as a result of the stroke so when I went into visit him, I sang to him!
“My mum was Maltese and she always said, ‘Why say a bad word when you can say a good word?’ I’ve used that as my philosophy through life.”