Justice Secretary Michael Matheson has pledged concerns about the effectiveness of Police Scotland will be tackled.
The Falkirk West MSP told Parliament a wide-ranging package of measures will be put in place to win back the trust of the public.
Mr Matheson was speaking hours after an interim report by Her Majesty’s Inspectorate of Constabulary in Scotland into call handling was published.
He ordered the probe into how the national force respond to emergency 101 messages after the tragic M9 crash that claimed the lives of Camelon couple Lamara Bell (25) and John Yuill (28) on July 5.
In the aftermath of the tragedy it was confirmed they had lain in their wrecked car for three days after the accident had been reported by a passing motorist to Police Scotland’s call centre at Bilston Glen - but it was never followed up.
Mr Matheson said concerns have been listened to - and are being acted on.
He told MSPs: “Policing in Scotland has gone through the most significant public sector reform in a generation, but what I have set out today is a significant and wide-reaching set of measures which will strengthen policing and rebuild public trust.”