Fed-up residents in an exclusive new housing estate have hit out at builders following a series of unresolved complaints.
Neighbours in The Meadows, a recently-completed development of detached family homes in Maddiston, claim they have been let down by David Wilson Homes over a series of issues.
I expected some snagging issues - but I didn’t expect them to take two years to resolveBrian Mackie
Several contacted The Falkirk Herald to complain of serious flooding in back gardens, quality issues with floorings, bathrooms and doors, a lack of landscaping of the grounds bordering the properties and a general breakdown in communication between residents and the developers.
“I expected some snagging issues - but I didn’t expect them to take two years to resolve,” said Brian Mackie (37), who moved in to his “dream home” with wife Laura in June 2013.
“I called the emergency number provided when our back garden was flooded, only to be told it wasn’t an emergency.”
“Whenever one problem is apparently resolved, it leads to another,” said Laura.
“David Wilson Homes advertise themselves as a five star builder, but we have not received five star service.”
David Scott, managing director of David Wilson Homes in the west of Scotland, said: “David Wilson Homes takes its responsibility to deliver customer satisfaction and quality very seriously.
“It is therefore disappointing to learn that we failed to meet both our own and our customers’ expectations.
“Our company operates a formal complaints procedure to ensure customers’ genuine concerns are dealt with in a formal manner.
“I shall be reviewing any outstanding matters and where necessary ensure appropriate actions are taken.”