A Larbert-based call centre firm is branching out – to South Africa.
Webhelp TSC is opening a new state-of-the-art facility in Cape Town and another in Johannesburg.
To be known as Webhelp SA, it plans to recruit 1000 people in the country in the next 12 months.
The Webhelp Group, one of Europe’s largest customer experience providers, took over the former HEROtsc business earlier this year. Rebranded as Webhelp UK, it has already won new contracts and boosted staff numbers at many of its UK sites. It already employs over 3000 people in Scotland.
The new chief executive of Webhelp SA is Craig Gibson.
David Turner, who is in charge of the UK operation, said: “This represents a significant milestone in the continued development of our business, by giving us the ability to support our customers across multiple countries and is complementary to our existing locations.
“All our research tells us that South Africa can deliver an equivalent customer experience to the UK for certain processes.”